Ahh, the many emotions of vacation home ownership. From just plain sad – why isn’t my rental being booked? To mad – did my latest guest REALLY leave me a one-star rating? To overwhelmed – who has time to manage all of this?
If you ever experience these or similar feelings, it may be time to look to a local property management provider to help. Here are five self-management headaches and how Galveston property management company Soar Vacation Rental Services alleviates them to leave you smiling.
- Managing your listings and booking sites. It’s no secret that you need to be on multiple sites if you want to maximize bookings. Unfortunately, presence on multiple sites equals more work for you – from managing your listings to handling the increase in inquiries. At Soar, we promote your property on the major channels (such as VRBO and Airbnb), plus affiliates and local sites, as needed. You can rest easy knowing that we keep your listings across multiple platforms up to date with a professional description and photography, while promptly responding to inquiries.
- Fielding after-hours calls and texts. Responsiveness is critical both before and during a guest’s stay. Fail to respond quickly to pre-booking questions, and you risk losing the customer to another property. Provide slow customer service during a stay, and you’re sure to have an unhappy guest. A local Galveston property manager like Soar that is dedicated to customer service will remove this burden so you can enjoy your day – whether during or after business hours.
- Coordinating cleaning teams. Managing the cleaning of your home after a guest visit can be a major source of vacation-rental stress as you coordinate varying lengths of stay and departure dates. A local property manager will know the best housekeeping professionals in town, as well as the ins and outs of running a smooth ship when it comes to cleaning.
- Keeping ratings high. We’ve said it before: When it comes to standing out in a sea of Galveston vacation homes, the word of renters rule. Reviews and word-of-mouth referrals truly matter in the rental marketing game. If anything is out of order or not done well, your ratings may suffer. We can’t stress enough how a local vacation rental manager committed to keeping your guests happy can positively impact your customers’ experience and ratings.
- Resolving issues during guest stays. Issues can range from a broken appliance in your vacation rental to a problem beyond your control, such city utilities, but your guests will be looking to the home owner or rental manager for a solution either way. Great customer service may require things like visiting Target in the evening to buy and replace a TV that’s suddenly gone out. National rental managers may not provide this level of service, and you probably don’t want to find yourself doing so, either. That’s where Galveston property managers like Soar excel.
Successful, stress-free vacation home ownership takes a partner that cares about your property and guests just as much as you do. At Soar, we are full-service, and at your service. From the moment we list your rental, to the departure of your latest guest, you can expect the highest level of attention and care in all that we do. Come aboard and watch your bookings and return on investment SOAR!